Yes. iTouch solutions can integrate with Records Management Systems (RMS), Jail Management Systems (JMS), Automated Fingerprint Identification Systems (AFIS), and Automated Biometric Identification Systems (ABIS). We work with your agency and system providers to determine the appropriate interfaces, integration requirements, and workflows based on your existing systems and biometric environment.

Yes. iTouch offers a complete mugshot capture solution, including both the camera hardware and software as an integrated package. This provides agencies with a consistent solution for capturing, managing, and incorporating mugshots into their booking workflow.

Yes. iTouch mobile solutions support printing from the field. A network-enabled printer can be configured to allow documents captured or generated on the mobile device to be printed back at the station, providing your team with flexibility while working remotely.

No. iTouch does not store your agency’s biometric or transaction data. Your data remains within your organization’s environment and under your control. iTouch provides the software and support necessary to operate the system, while your organization maintains responsibility for the storage, security, backup, and integrity of its data.

Yes. iTouch provides training to help your personnel confidently operate and manage the system. Training is tailored to the solution and your agency's workflow and can include system operation, fingerprint capture, transaction processing, and administrative functions.

Yes. Onsite support is available when needed. However, approximately 99% of support requests can be resolved remotely by our technical support team, allowing us to provide fast assistance without waiting for an onsite visit. When an issue requires hands-on assistance, iTouch can coordinate onsite support.