It requires that I have administrator privileges because we think we got a pretty bad virus. I cannot access the Control Panel to fish around in there. We aren’t even able to do a system restore or anything because of the fact that we can’t access due to administrator privileges. If anything we are just trying to get our family’s pictures off the computer to put on CD’s to preserve them but we can’t even do that. CAN ANYONE HELP US PLEASE!!?? Images will also not show up on webpages, etc. The internet is relatively fast, however, when it does work. I’m fairly savvy with the computer and I’m trying my hardest.
I am also unable to open the smallest things like Internet Explorer Options to try deleting cache and stuff like that..
Both. The Control Panel is nowhere to be found. Even in the Search menu. Tried Run…cmd typed control panel and it still says I need administrative privileges from even there.
Still says this operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator. This is a Home PC…we’ve never had this problem before. And as far as system restore….WE NEED THOSE PICTURES!
In the Help Center I get some weird messages that say cannot locate ATL.DLL or something.
On another note…when we press Ctrl+Alt+Delete we are unable to ask the TASKBAR WHATSOEVER at any point.
Thanks Kayla. I was in text support at once before but haven’t encountered this…not at least trying to salvage priceless memories ya know. The only error messages I’ve seen are the ones mentioned above. I’m actually in SAFE MODE right now… There is this blinking thing in the bottom right that says you have spyware crap but when you click on it IT IS the spyware crap…I even managed to uninstall it but its still there. This is a fairly new computer too.
It started happening around about 2 months when my cousin’s husband was downloading porn and then downloaded a spyware thing off the internet for bucks and the word "license" was spelled wrong…so ……………… we just wanna preserve these pics but we aren’t even allowed to use the CD-ROM to burn them onto and uploading them would take at least a year.
It automatically opens in safe mode regardless. Some errors are LOW ON VIRTUAL MEMORY; APPLICATION HAS FAILED TO START BECAUSE ATL.DLL WAS NOT FOUND; alg.exe NEEDS TO CLOSE, send or don’t send; 129296.exe needs to close, send or don’t send; System Restore has been turned off and can’t be turned on in safe mode.
Well I downloaded Norton 2007 and was attempting to install it, BUT IT WON’T LET ME INSTALL IT IN SAFE MODE???
We are unable to locate the CD’s we need…can someone tell me what the cd would be called so i can download it?
How do I check my emails on my answer account?
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